Shipping policy

KREATEUR Miami Shipping Policy

We want every order to arrive securely and with clear expectations. Please review the shipping details shown on each product listing and at checkout, because estimated delivery timing can vary by item, destination, carrier, and handling requirements.

Domestic shipping

Free domestic shipping may be available when it is specifically stated on the product listing, promotion, or checkout page. When free domestic shipping is shown, please refer to the listing and checkout estimated delivery details for the most accurate timing.

No shipping upgrades

We do not offer shipping upgrades or expedited shipping upgrades. Orders ship using the available method selected by KREATEUR Miami based on the item, destination, packaging needs, and carrier availability.

Handling and custom orders

Some items may require additional handling time because of size, weight, fragility, special packing, custom preparation, or order volume. Certain custom orders may also require an additional handling charge, which will be disclosed before the order is finalized whenever applicable.

International shipping

International shipping may be available for certain items only. Availability, cost, carrier options, import duties, taxes, customs fees, and delivery timing may vary by destination and item type. Any customs duties, taxes, import fees, or local delivery fees are the buyer's responsibility unless otherwise stated in writing.

Insurance and transit protection

Orders are shipped fully insured. If a package is lost or damaged during transit, KREATEUR Miami will proceed through the applicable insurance process with the carrier or insurer. The buyer must provide thorough documentation so the claim can be reviewed, including clear photos of the item, packaging, shipping label, damage, and any carrier notices when applicable. Please keep all original packaging and contact us promptly if transit damage or loss occurs.

Tracking and delivery estimates

Tracking information will be provided when available. Delivery estimates are not guaranteed and may be affected by carrier delays, weather, holidays, customs review, or other circumstances outside our control.

Contact

For shipping questions, contact us at info@kreateurmedia.com.