Refund policy

KREATEUR Miami Return and Refund Policy

All sales are final unless a return, refund, or exchange option is specifically stated in the applicable product listing, order agreement, or written communication from KREATEUR Miami.

No returns or refunds unless specifically stated

Our no-return and no-refund policy is strictly enforced. Most items are not eligible for return, refund, exchange, or cancellation after purchase. If an exception is specifically offered for an item, the eligible window will typically be 7-14 days after delivery and the item must be returned in the condition required by the applicable listing or written approval.

Custom orders and special handling items

Custom orders, special orders, bulk lots, handpicked assortments, fragile items, sale items, and items prepared with special handling are final sale unless KREATEUR Miami specifically states otherwise in writing.

Loss or damage during transit

Orders are fully insured. If an order is lost or damaged during transit, this is handled through the applicable insurance process with the carrier or insurer. This is the main exception to our no-return and no-refund policy.

To support an insurance claim, the buyer must provide thorough documentation, including clear photos of the item, all packaging, the shipping label, the damaged area, and any carrier notices when applicable. Please keep the item and all original packaging until the claim is resolved. Missing documentation may limit or prevent claim approval.

Natural variation and mixed lots

Crystals, minerals, fossils, decor pieces, and mixed lots may include natural variation in color, pattern, shape, size, texture, inclusions, polish, and finish. Mixed lots are packed and handpicked by KREATEUR Miami, but exact individual selection is not guaranteed unless the listing specifically states otherwise.

Contact

For return, refund, or transit-claim questions, contact us at info@kreateurmedia.com as soon as possible after delivery or after noticing a transit issue.